PRIVACY POLICY — Pixel-Hive Invoicing

Rocz Online Development (Pty) Ltd
Last Updated:

1. Introduction

Your privacy matters to us. This Privacy Policy explains how Rocz Online Development (Pty) Ltd collects, uses, shares and protects personal information when you use Pixel-Hive Invoicing.

We comply with the Protection of Personal Information Act (POPIA).

2. Information We Collect

2.1 Personal Information

Name
Email address
Phone number
Business details
Billing information

2.2 Account & Platform Usage

Login details
Subscription plan
Activity logs
Invoice/quote history

2.3 Technical Data

IP address
Browser and device information
Operating system
Cookies and analytics data

2.4 Financial Information

Transaction details, payment method and billing records. We do not store full credit card numbers.

3. How We Use Your Information

We use personal information to:

Provide and maintain the platform
Create invoices, quotes and records
Process payments
Communicate with you about service updates
Improve features and performance
Secure accounts and detect fraud
Comply with legal obligations

We do not sell personal information.

4. Legal Basis for Processing

We process personal information under:

Consent
Contractual necessity
Legitimate business interests
Legal compliance

5. Sharing of Information

We share data only with trusted third parties who help deliver the Service:

Payment gateways (e.g., PayFast)
Cloud hosting providers
Email/SMS providers
Customer support tools

All third parties comply with POPIA. We do not share data for marketing without consent.

6. Data Security

We use industry-standard measures:

Encryption (SSL/TLS)
Secure server infrastructure
Access control
Data minimisation
Firewalls

No system is completely secure but we take all reasonable steps.

7. Data Retention

We keep your data:

As long as your account is active
As required for tax and legal obligations
For backup and audit purposes

Once retention periods expire, data is securely deleted.

8. Your Rights

Under POPIA, you may:

Request access to your information
Request corrections
Request deletion (where legally possible)
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator

Requests: [email protected]

9. Cookies

We use cookies for:

Authentication
Session management
Analytics
Preferences

You may disable cookies, but some features may not function.

10. Cross-Border Transfers

If data is stored or processed outside South Africa, we ensure adequate protection, Data Processing Agreements and secure transfer protocols.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on the website.

12. Contact

Rocz Online Development (Pty) Ltd
Email: [email protected]